FAQ

I am unable to save files
If the file you are trying to save only get previewed, please change the settings of your browser. The exhample below is for the browser Mozilla Firefox. ...
Wed, 15 Mar, 2023 at 10:56 AM
Antivirus
We strongly recommend installing a recognized antivirus package. Although Verji itself is 100% secure, you can have files that have already been comprom...
Wed, 15 Mar, 2023 at 10:57 AM
Unable to download attachment
Verji update needs reloading When Verji is updated, in some cases, parts of the old version will be left locally on your PC (stored in the browser cache), ...
Thu, 17 Feb, 2022 at 2:19 PM
Unable to decrypt
Unable to decrypt Submit your case to the Verji support team by pressing "? "button in the top right corner and then press "Report here"...
Tue, 21 Mar, 2023 at 9:05 AM
Roles
Description of roles and accesses Customer Primary contact in the company. General Manager, holder. Accesses: Create users, portal, re-invite, change sett...
Thu, 17 Feb, 2022 at 2:40 PM
External files saved in the cloud
Problem of uploading links to cloud-saved files in Verji, such as SharePoint, GoogleDrive, and OneDrive. There are two factors that come into play regar...
Thu, 24 Feb, 2022 at 1:34 PM
How to replace a user in Verji
Verji-users can be participants as a 'People' and in 'Rooms'. Example Your customer may have a new general manager and you want to give...
Thu, 3 Mar, 2022 at 11:51 AM
How to remove a user in Verji
If you want to remove a user, we recommend that you think about the following things first. Do I have information associated with this user in Verji that ...
Thu, 17 Feb, 2022 at 3:52 PM
Get new codes on SMS and e-mail
In some cases, it may be necessary to send new activation codes to e-mail / SMS. It may be you / auto suggestions have entered: temporary password ins...
Thu, 3 Mar, 2022 at 12:03 PM
Status indicator
On the user avatars, there is a status indicator that shows whether the user is offline or online. The functionality is currently in progress, and ...
Fri, 4 Mar, 2022 at 12:50 PM