3 most common reasons why the decryptor is not working.

 

Solution 1
Verji doesn't have the security key synced between your devices:

  1. Find the devices you have been logged in to Verji on (phone and laptop)
  2. Log in at the same time on your devices.


Solution 2
Try to restore the keys from a backup:

  1. Open "User Menu" by tapping on your profile picture.
  2. Tap on "Security & Privacy"
  3. Tap on "Restore from backup"
  4. It may take up to 30 minutes for it to work.


Solution 3
You need to export the E2E room keys and import them back in from the other backup:

  1. Open "User Menu" by tapping on your profile picture.
  2. Tap on "Security & Privacy"
  3. Go to the very bottom where you see "Cryptography" and copy the "Backup passphrase"
  4. Tap on "Export E2E room keys from backup"
  5. Then tap on "Import E2E Room Keys"
  6. Paste the code from "Backup Passphrase" where it says "Enter Passphrase"
  7. Select the file you exported and press "Import"
  8. It may take up to 30 minutes for it to work.




The solution to the unable-to-decrypt problem can be complex and we are in some cases dependent on background information to determine whether the error lies with the sender or receiver, as we do not have the right of access to the encrypted rooms. In most cases, it will solve the problem on pc / MAC if you:
 



Tags:

Decrypt, Unable, Message, Not showing, Phone, App, Web-browser can not read